At First West of England we have been coping for more than a year with a very serious shortage of drivers in Bristol and Bath as we have expanded our operations to meet increased demand and dealt with the effects of congestion on our operation. At times, our driver shortage has reached 15% of our total, a staggering 150 vacancies!
As a result we have need a lot of support to keep our services running. We turned to Meridian for assistance,
Meridian have provided a remarkable level of service and support to our business, not only sourcing large numbers of competent drivers but also managing them with their own supervision embedded in our operation as well as dealing with the need for accommodation on an industrial scale where required. I have been particularly impressed by the level of attention to detail and also the care taken to provide good quality, well-managed accommodation for staff.
Similarly, we have a good level of understanding at management level between us and Meridian which allows a very quick reaction if anything goes wrong. Inevitably, some agency staff will have difficulties and it is our experience that Meridian deal quickly and decisively where, for example, it is clear that an individual needs to be lifted out of the business.
All in all, by using Meridian’s services we have succeeded in keeping the wheels rolling in Bristol and Bath with minimum fuss. I am grateful to Paul Watson and his staff for their personal and round-the-clock attention to our contract, giving is maximum flexibility in sometimes trying circumstances.
Supplying 88-100 Quality PCV Bus Drivers to our Bristol & Bath operating companies.
Managing Director – First West of England
First West of England
Its been an excellent experience working with your staff, especially your National Supervisor Dave Doyle and your team of PCV drivers, he is also versatile and knowledgeable. I would be more than happy to recommend your company and staff to any company within our industry. I would like to wish you all the best for the future. Absolutely brilliant service!
Dave Palmer - Ops Manager Rotheram/Sheffield Depots
In my role as area operations Manager for First PMT in Stoke we used your services which again was very satisfactory especially at our peak you supplied us with 30 drivers.
First Transforming Travel
Steve Timms - Ops Manager
During this time you provided us with a number of drivers to assist and meet our operational requirements. Often the requests for drivers would be at short notice and you were always supportive and reliable. Also, you have supplied First Manchester with in excess of 50 drivers.
Robert Mason - Service Director
I would like to take this opportunity to thank your- selves and the driving team that we have been working at Veolia Nottingham for all the assistance provided. Their input has been absolutely invaluable, and I would appreciate it if you could pass our gratitude on to all concerned.
Paul Major - National Express Manager
I would like to add my thanks for the professional way in which you conducted yourself. As members of the public may not be aware that you are employed by an Agency, your actions on this day bring credit not only to yourself, but to First, who you represent,
Pete Davis - Ops Manager
Thank you for helping us so quickly with the additional drivers to our Nottingham and Birmingham Depots – it’s greatly appreciated.
Russell Barrington Crowe - Head of UK Operations
I can confirm that we have worked successfully with Meridian for a number of years with regard to supply of agency PCV drivers to operate First Manchester local bus services and contracts in the Greater Manchester area. Furthermore, you have recently supplied in excess of over 40 drivers for the high profile Metrolink Replacement contract. I would like to thank you and your team led by Paul Watson for the excellent service provided.
First Transforming Travel
R.I. Mason - Service Delivery Director
We have used Meridian driving staff for the last three years and have always found their sercices very reliable & cost effective. I would recom mend them to anyone in the PCV industryas their staff are flexible andreliable which is very important when you a managing a demanding operation.
Christina Kelly - Ops Manager
When Meridian are working for First Manchester, I am normally in charge of up to 60 agency drivers and would not hesitate in recommending Meridian to any other company in the Bus and Coach industry, I have used their drivers for the last 5 years and in my opinion they are excellent value for money and very reliable indeed.
John Shepherd - Allocations Manager
I started using Meridian during my management at National Express to cover driver shortfall. I was very impressed with the calibre of drivers and management. I now use Meridian for all my CPC training requirements at Big Bus Tours and have found the management delivery to be supurb.
Big Bus Tours
Adrian Carter - Ops Manager
Newport Transport had occasion to seek the assistance from Meridian Driver Ltd the provision of loan PCV drivers. We found Meridian to be very professional with an absolute can do attitude to last minute requests for staff, and a quality of drivers that complimented our employed PCV driving staff. If the occasion rose again for the need to use Meridians services we would not hesitate in approaching them.
Scott Pearson FCILT - Managing Director
It is always good to receive praise for good service and we would like to compliment your company on providing us with excellent drivers…
Tracy Jackson - Staff Manager